المقرر Remedial Class: Lesson 11

Welcome to Lesson 11 of A1 Listening Skills!

In this lesson, you will listen to a conversation between a patient and a clinic receptionist. The dialogue includes realistic details such as explaining symptoms, checking available times, spelling names, and updating personal information. You will learn how to focus on important details like times, addresses, and doctors’ names while ignoring extra or distracting information. This lesson will help you understand real-life service interactions in English.

What You Will Learn

By the end of this lesson, you will be able to:

• Identify the main purpose of a conversation in a service setting.

• Extract specific information such as appointment time, doctor’s name, address, and payment method.

• Recognize polite expressions used in medical or service dialogues.

• Listen for important details while filtering out unnecessary information.

Before Listening

• Review vocabulary related to health and appointments, such as fever, headache, sore throat, appointment, and insurance.

• Listen for times and numbers carefully — they are often easy to miss.

• You may listen to the recording twice before doing the tasks.

• Try to visualize the situation as if you were the person booking the appointment.

Good luck and enjoy your learning! Pay close attention to how both speakers communicate politely and clearly — skills that are helpful for any real-life conversation in English.